Legal

Service & Digital Delivery Policy

Draft policy — not yet approved for publication. The copy is complete for structured review, but the accountable owner and legal counsel must confirm it before publishing. No effective date has been published for this policy yet.

Woodworking ERP is a digital, software-as-a-service product provided by Propulsive Technologies. There is no physical shipment: this policy explains how access is provisioned, activated and delivered, and replaces any shipping/delivery terms that would apply to a physical good.

1. Nature of delivery

The Service is delivered electronically as hosted software access (login credentials and/or a provisioned workspace). No physical goods are shipped or couriered under any plan.

2. Provisioning timeline

The provisioning target is the date or milestone stated in the accepted order or activation communication. Delivery depends on payment or credit approval, required onboarding information and any customer-controlled dependencies. Enterprise, migration, integration and white-label work follows its agreed implementation plan.

3. Activation

A subscription becomes active only when the applicable commercial approval is complete and the workspace is provisioned. Payment confirmation alone does not represent delivery when identity, security, migration or configuration checks remain unresolved. The authorized account contact receives the activation or next-action communication.

4. Onboarding & access delivery

Onboarding may include guided setup, approved data-import assistance and role or user provisioning only when included by the authoritative published plan or accepted order. Work outside that scope requires a separately agreed change or service order.

5. Delays

If provisioning is delayed beyond the timeline above, contact support@propulsive.in. We will investigate and provide a revised estimate; undue delay attributable to us may qualify for the remedies in our Refund & Cancellation Policy.

6. Support after delivery

Ongoing support channels and response expectations are described in your plan and our Terms of Service.

7. Changes

We may update this policy; changes are posted here with a revised effective date.

8. Contact

Questions about provisioning or delivery: support@propulsive.in.